Refund policy

At Mary Puppins Pet Pantry, we are committed to providing quality pet products and ensuring a fair, transparent, and customer-friendly return and refund experience.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be returned with original packaging, tags, and accessories where applicable
Not be damaged due to misuse, neglect, or improper handling after delivery

How to Request a Return

To start a return, please contact our customer support team:

Email: support@marypuppinspetpantry.com

Please include:

Your order number
The item(s) you wish to return
The reason for the return

Once your request has been reviewed and approved, we will provide instructions on how to return your item.

Please do not send items back without prior authorization, as they may not be accepted.

Return Shipping Costs

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, we will provide a prepaid return shipping label at no additional cost.

Change of Mind Returns

If you wish to return an item because you have changed your mind, you will be responsible for the return shipping costs unless otherwise required by applicable consumer protection laws.

Exchanges

We offer exchanges when:

An item arrives damaged
An item is defective or faulty
An incorrect item has been supplied

Please contact our support team to arrange an exchange.

Refund Process

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

Your refund will be issued to the original payment method used for the purchase
Refund processing times may vary depending on your payment provider
Most refunds are processed within a few business days after approval

Non-Returnable Items

For hygiene and safety reasons, certain used pet products may not be eligible for return unless they are defective, damaged, or incorrect upon arrival.